At www.theitdepot.com we try to keep things simple.
If a product is received and is in defective condition ( Dead On Arrival ) or damaged the product will be replaced with a new product. The product has to be shipped back to www.theitdepot.com with all original packing and accessories with no damage to serial numbers. Shipping charges for the return will be refunded.
Once the product is received We will test the product and inspect the product for any damages due to misuse, burn outs or wrong handling and if found to be defective we will get a new replacement from the brand and send it with shipping charges paid by us. In case a replacement is not available an alternate will be suggested or a full refund will be done.
If product is defective or DOA All delivery charges "from" and "to" will be borne by www.theitdepot.com
Most products can be returned within 7 days of receiving the same if the product has not been opened and is in the same sealed condition. However this is product sepecific and has to be approved before a return can be done. Please send an e mail to firstname.lastname@example.org to check if a product can be returned. A restocking fee of 20% will be charged if a product is returned. Please note, any product that has been opened becomes a "used" product even if it never has been used and as such cannot be treated as a return. Only unopened products can be considered for returns.